You can schedule your appointment through our website by clicking here, or you can call our customer service department at 888.611.WASH(9274). We require at least 1 hour's notice for residential appointments, at least 2 hours notice for non-rental commercial appointments, and a minimum of 24 hours notice for rental commercial appointments.
If you no longer want our service, simply let us know and we will cancel it at no additional charge. Although we truly hope you are satisfied with our services, once we have laundered your clothes, we cannot offer a refund.
To make life simpler, we round to the nearest pound when weighing your laundry to determine if you have met the required minimum weight (see below). Our weights are final. If you have not met the minimum weight, we will promptly notify you of any surcharge. Of course we don't anticipate having any problems with our customers refusing to pay, but just in case, we reserve the right to hold your laundry hostage until we are paid in full.
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